CUSTOMER SERVICE
What do you need support for?
Have a question about your boat? Need support with a part, a warranty issue, or a technical concern? Our dedicated customer service team is here to assist you every step of the way.
Whether you own a Phantom boat, an E-Motion™ 180E-powered vessel, a low-powered electric cruiser, or a commercial electric craft, we’ll make sure your request gets to the right department.
Please use the form below or refer to the appropriate contact by category. We’ll get back to you as soon as possible.
Your experience matters to us — and we’re committed to keeping you confidently on the water.
Please note: Response times may vary depending on your region and the type of inquiry. We appreciate your patience and will assist you as quickly as possible.
E-Motion Equipped Products - Powerboats
E-Motion™ 180E Equipped Boats
E-Motion 180E Electric Boats Commercial Application
FAQs
Who handles my warranty if I purchased through a dealer?
Our internal team coordinates support whether you purchased directly or through a third party. Use the forms above.
How do I book service or diagnostics for my 180E system?
Submit a service request through the form. One of our technical support staff will follow up with you.
Do I need to bring my boat to a Vision Marine facility?
Not always. In many cases, we can provide remote support or connect you with a certified service center near you.
Electric Cruisers
Electric Cruisers
FAQs
Can I upgrade my cruiser to a more powerful system?
Cruiser models are optimized for low-speed operation. If you’re looking for higher performance, we recommend exploring our E-Motion-equipped lineup.
Who do I contact for warranty support?
Please complete the service request form above for electric cruiser support. Depending on your warranty coverage and location, we will direct your case to an authorized service center or certified technician in your area.
How do I find replacement parts for my boat?
Please note: Response times may vary depending on the department contacted and your geographical location. We appreciate your patience and will respond as promptly as possible.
